Warehousing and Fulfilment Service Excellence

A well-organised, efficiently managed, modern warehouse from Cambridgeshire is a thing of beauty!

" Warehousing isn't just about storing goods…

It’s about safeguarding trust and enabling success. Here at The Welch Group we pride ourselves on our precision and reliability, ensuring seamless supply chain management for every client. Trust us to be the guardians of your inventory, our every operation is a testament to efficiency and excellence. With an eye firmly fixed on the future, we continuously innovate to exceed expectations and lead the way in warehousing solutions.”
Chris Welch

Our Solutions

Welch's Warehousing Racked Storage 2
Welch's Warehousing Fulfilment

All controlled through our integrated Warehouse Management System, we work 24 hours a day, seven days a week to support any customer warehousing requirement.

We provide bespoke storage solutions, including:

+ Racked storage
+ Bulk storage
+ Reel storage
+ Hazardous Freight storage segregated warehousing
+ Container processing, including loading and unloading service
+ Electronic Online 3PL Fulfilment Service Integration
+ Contract Packing and rework
+ Cross Docking

With more than 40 years’ experience of providing on-site and third-party warehousing, we can manage incoming freight, accurate stock management, and call off your orders as your customers place them. Our pick and pack team ensure you receive exactly what was requested.

Launched in 2021, our 3PL eCommerce service offers full B2B and B2C direct order fulfilment with a fully integrated inventory and warehousing management system. It’s like your goods are in your own warehouse ready to dispatch as soon as your customer clicks the ‘Buy now’ button!

Our system can be integrated with your own to enable seamless order fulfilment. Leave us to manage your orders, whilst you concentrate on your brand!

Whether that order is a parcel, pallet or truckload, using our own fleet of vehicles and freight networks, we’re able to reach the majority of the UK next day, with the capability to arrive before 10am, and picking is available until 5pm before the day of delivery.

If it’s European or Irish fulfilment you are after then talk to us about our Dublin warehouse, Operated by our sister company TBM solution.

It isn’t just looking after your stock that matters to us, but ensuring it gets to your customer when and where they need it – simply and competitively.

We select our clients’ goods from storage and individually repackage them for distribution, not relying on pallets full of a single product like in the past.

Our experienced and reliable contract packing team will help you take the onerous task of packing off your plate, enabling you to focus on what you do best.

We like to partner with your business, working with you rather than for you, to consistently optimise your packaging line.

Contrary to popular belief, container de-stuffing is not just about the arrival of goods, but an important part of the supply chain in warehousing.

It’s often assumed it’s a ‘just get it unloaded – and quick’ part of a logistics operation, but in fact it takes a lot of planning and organisation, particularly when dealing with different sized or awkwardly shaped items.

It takes experience and training to be able to ‘intelligently’ process items leaving a container to minimise confusion further along the supply chain. We check labelling and damages, and record anomalies to avoid unfair liability or missing goods. Then pallets will be carefully arranged to keep the next steps of the process streamlined.

Our aim is that our clients’ goods are immediately ready for dispatch on demand as quickly as possible.

Frequently asked questions

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Martin Burgess

Martin Burgess

Specialist Movements General Manager

How long have you worked in the industry, and with the Welch Group?
Just over 21 years.

Tell us a bit about what you do at Welch’s?
Run the specialist movements and mobile crane hire division.

What unique skills and capabilities do you bring to the business?
Over 40 years of hands-on experience within the haulage industry, the past 20 years being involved with the movement and lifting of abnormal loads throughout the UK and Europe. Your abnormal is my normal!

Tell us something that your colleagues would be surprised to know about you?
I collect vintage industrial and agricultural machinery and equipment.

Finally, sum working at the Welch Group up in one word?
Intriguing.

Matt Moore

Group Head of Commercial

How long have you worked in the industry, and with the Welch Group?
I have worked in the Transport & Logistics Industry for the past 20 years, where I started my career with Welch’s at the time. After having 10 years out of the business developing my skills and climbing the career ladder, I decided it was time for me to return and pass on my experiences gained.

Tell us a bit about what you do at Welch’s?
I am the Group Head of Commercial, so if you know what that means you are doing better than me! I am here as part of the Senior Management team, helping to build and develop the business for the future.

What unique skills and capabilities do you bring to the business?
Apart from being extremely handsome, I specialise in building long lasting relationships with customers and staff a like, ensuring the business continues to develop and offers market leading service.

Tell us something that your colleagues would be surprised to know about you?
I once had a beer with Mike Tindall at Twickenham, before he got his nose straightened!

Finally, sum working at the Welch Group up in one word?
Family

David Tatton

David Tatton

Group Warehouse Manager

How long have you worked in the industry, and with the Welch Group?
I have worked within the storage and distribution sector for over 15 years, with the majority spent in the frozen food industry. I have recently Joined the Welch Group in February this year.

Tell us a bit about what you do at Welch’s?
I am the Group Warehouse Manager, overseeing the warehousing operation ensuring a high level of performance from a dynamic team. My goal is to ensure that all tasks are completed to the highest standard and build on the positive forward-thinking operation.

What unique skills and capabilities do you bring to the business?
Driven mindset, positive attitude and high standards will aid the continual growth of the business especially in the warehousing sector.

Tell us something that your colleagues would be surprised to know about you?
I once sold a telescope to comedian Joe Pasquale.

Finally, sum working at the Welch Group up in one word?
Exciting.

Hayley Francis

Hayley Francis

Customer Services Manager

How long have you worked in the industry, and with the Welch Group??
I Have worked in the industry for just over 5 years and for all this time within the Welch Group.

Tell us a bit about what you do at Welch’s?
I have the absolute pleasure in looking after the Welch groups customers, building the best relationships with them, I get to meet and talking to potential new customers, on boarding these and making sure we exceed their expectations in which ever service they choose to use us for. I manage an amazing team of people over our two Transport depots, whilst always being on hand to help and support both depots’ operations should they need it.

What unique skills and capabilities do you bring to the business?
My best skills are talking, listening, training, and Mentoring, I bring to the business strong confident attitude and always willing to go above and beyond for my Welch Groups customers and the staff within the company.

Tell us something that your colleagues would be surprised to know about you?
I would love to be a mummy even at 43.

Finally, sum working at the Welch Group up in one word?
Amazing!

Barry Potton

Operations Manager (Bedford Depot)

How long have you worked in the industry, and with the Welch Group?
I have been in the industry for 30 years, working at Welch’s for 23 Years.

Tell us a bit about what you do at Welch’s?
I am the Operations manager for the Bedford depot, responsible for the whole site, making sure that the depot is run effectively and that my team is highly motivated.

What unique skills and capabilities do you bring to the business?
I bring problem solving skills, good communication, organisational skills and good teamwork ethic to the business.

Tell us something that your colleagues would be surprised to know about you?
They would be surprised to know that I can play the drums.

Finally, sum working at the Welch Group up in one word?
Family.

Paul-Sapsford

Andy Costen

Operations Manager Cambridge Depot

How long have you worked in the industry, and with the Welch Group?
Started in 1997 ,26 years and 6 months.

Tell us a bit about what you do at Welch’s?
Operation’s Manager looking after the day to day running off the Duxford site, keeping the wheels moving.

What unique skills and capabilities do you bring to the business?
My years of experience and knowledge, working with my team to provide great customer service, an adaptable and confident problem solver! Active listener, using good communication and excellent resolution skills on a daily basis.

Tell us something that your colleagues would be surprised to know about you?
I won the 5k Jackpot on Family Fortunes.

Finally, sum working at the Welch Group up in one word?
Rewarding

Paul Sapsford

Welch Truck and Van General Manager

How long have you worked in the industry, and with the Welch Group?
I have worked in the Motor Trade for 38 Years , have been at Welch’s coming up to 9 years.

Tell us a bit about what you do at Welch’s?
I am General Manager at the Truck Centre , overseeing the day to day running , building, and maintaining relationships with customers.

What unique skills and capabilities do you bring to the business?
Friendly, being proactive , taking on problems as if my own and dealing with them how I would want them dealt with.
Tell us something that your colleagues would be surprised to know about you?
We get on so well , I don’t think there is anything they don’t know.

Finally, sum working at the Welch Group up in one word?
Enjoyable

Jamie Sands

Jamie Sands

Head of Solutions

How long have you worked in the industry, and with the Welch Group?
I’m still relatively new to the industry, after spending 15 years working in retail management I made the switch to a Transport Operations role with Welch Group five years ago and never looked back.

Tell us a bit about what you do at Welch’s?
I oversee the group operations at a strategic level, aiming to optimize, automate, or remove tasks and processes from the central traffic offices. This includes spearheading technological advancements, innovation, PR & Marketing initiatives, and sustainability efforts.

What unique skills and capabilities do you bring to the business?
I bring a blend of problem-solving, process optimization, and analytical thinking to the table. With a knack for identifying issues, implementing creative solutions, and making data-driven decisions to drive efficiency and improvement within transport operations. Additionally, my aptitude for technology allows me to integrate cutting-edge solutions, further enhancing our capabilities and driving continuous progress.

Tell us something that your colleagues would be surprised to know about you?
One surprising fact about me that my colleagues might not know is that I’m an accomplished amateur magician, and I’ve performed at local community events and even children’s birthday parties in my spare time.

Finally, sum working at the Welch Group up in one word?
Dynamic

David Welch

David Welch

Group Operations Director

How long have you worked in the industry, and with the Welch Group?
I was more of a customer. I used to handle importation of South American and Australian meat products and then look after national logistics from a customer perspective. So, I was the guy who calls ‘transport’ and says “why’s my pallet not here yet”. I did that for 5 years. Getting that exposure beforehand allowed me to transition into the family business and work my way up over the past 2 years to my current role as Group Operations Manager.

Tell us a bit about what you do at Welch’s?
I’m now Group Operations Manager and am focusing on working through the business to re-evaluate processes, personnel and systems, to ensure that the core operations run as smoothly and as efficiently as possible. 

What unique skills and capabilities do you bring to the business?
My efficiency, my focus on forging good connections with people and my knowledge of how to run an office at the base level are my core skills. My nature’s also quite relaxed, I’m usually a cool head in a fast-paced environment. I can get along with people really well, which is so important when you’re consistently talking to people and dealing with people on the phone, and hopefully this approach helps keep the team relaxed and focused. 

Tell us something that your colleagues would be surprised to know about you?
I’m an accomplished rower and have raced numerous times at Henley, with varying degrees of success, for a Cambridge Club.

Finally, sum working at the Welch Group up in one word?
Satisfying

Jim Welch

Jim Welch

Group Managing Director

How long have you worked in the industry, and with the Welch Group?
I started life as a trainee accountant outside the business for a local printing business, Spices, and I was the first to train as a ‘white collar’ worker before entering the family business. I joined Welch’s and started my journey in the industry in 1987 a couple of years after Chris was born. At that time, Spices where I worked were already a customer of Welch’s Transport, so I came with some exposure to the business.

Tell us a bit about what you do at Welch’s?
I make sure the group remains on a steady course. I was Managing Director for the best part of 25 years supported by my brother Tony, and we always said it came down to knowing what you can do, finding that balance as a business. Some people poke their nose in all the time. Some people are more strategic – we float in the middle. For us, it’s about running a business which means you can get out of bed in the morning, come to work and enjoy what you do. I’ve done that for all my time at Welch’s. 

What unique skills and capabilities do you bring to the business?
I have a no nonsense, no BS approach, which has got me and the business where it is today.

Tell us something that your colleagues would be surprised to know about you?
I collect motorcycles and I actually own virtually every original bike I have ever ridden back to the late 70’s. My wife has a knack for being able to track them down and started my collection when she surprised me with one on my 50th.

Finally, sum working at the Welch Group up in one word?
Longevity. 

Chris-Welch

Chris Welch

Managing Director

How long have you worked in the industry, and with the Welch Group?
I have worked in the industry for 17 years, 10 of which have been with Welch’s.

Tell us a bit about what you do at Welch’s?
I’m the Managing Director of Welch’s Transport which is the trading arm of our Group, owned and operated by our Family. I look after all the individual business units with the help of my senior management team, putting together a clear strategy for the business continuity and growth. Whilst ensuring that the culture looks after our teams throughout the group and follows our vision of “making this part of the world as good as it can be”.

What unique skills and capabilities do you bring to the business?
I like to think I have the ability to set clear vision for the business, having worked in all areas of the group it ensures that I can make informed and strategic decisions when formulating short, medium and long term goals. I also like to think I demonstrate strong leadership and foster a culture of understanding and development in the business.

Tell us something that your colleagues would be surprised to know about you?
In a previous career I held the unofficial office record for the tallest LEGO tower built during a team-building exercise.

Finally, sum working at the Welch Group up in one word?
Fulfilling