The operations team, headed up by Andy Costen work within strict time frames and meet supplier KPI’s daily with their resilience and dynamism being unrivalled by others. The drivers employed by Welch’s Transport Ltd are professional in all that they do and are always happy to give advice.
‘Ardex UK has a long and successful history of working with Welch’s Transport. The relationship extends over ten years with Jim Welch originally at the helm. During that time both Welch’s and Ardex have flourished, and the business relationship has become a true partnership.
More recently Chris has taken control at Welch’s and the relationship continues as strong as ever. Chris’ venture into sustainability is an excellent move and it works in parallel with the Ardex group policy. Despite the long trading relationship, Ardex is very pleased to hear innovative ideas from Welch’s to continue to build both businesses. This is very refreshing in an industry where many companies are happy to remain within their comfort zones.
Ardex looks forward to the next ten years of the partnership.’
“Welch’s Transport boasts an exceptional on-time delivery rate, ensuring our products reach their destinations consistently and efficiently. This reliability is crucial for maintaining a smooth supply chain and meeting customer expectations.
“The communication is of the highest level. Welch’s Transport keeps us informed with the status of all deliveries by maintaining website portal access for both parties. Additionally, they are proactive in addressing any potential issues, preventing delays, and minimising disruptions.
“Welch’s Transport readily adapts to our changing needs and their customer focus shines through in their willingness to go the extra mile. By having a professional and friendly team they are always available to address any questions or concerns.
“We highly recommend Welch’s to any company seeking a reliable, efficient, and customer-focused haulier.“
“We applied a top-down approach to managing Metro’s account. Strategic collaboration was undertaken at a director level to ensure the rapid response and collaborative approach that Metro required to establish their new site. We then worked closely with them, as a partner, to deliver their ongoing logistical needs.
“Their commitment to customer service is unparalleled. At every stage of the process, Welch’s team went above and beyond to ensure my satisfaction. Their helpfulness was remarkable; they navigated every challenge with ease and grace, making what could have been a daunting task seamless and stress-free.
But what truly sets Welch’s apart is their people. Each member of their team is not only highly skilled but genuinely great individuals. Their warmth and dedication shine through in every interaction, making the entire experience not just efficient but genuinely enjoyable.
In sum, Welch’s Transport Company is more than just a transportation service; they are partners in success. If you’re looking for professionalism, exceptional customer service, helpfulness, and a team of great people, look no further than Welch’s.”
