Privacy Policy

Welch’s Transport, WLT Truck Centres, Welch’s Specialist Movements, Welch’s Crane Hire and JPS Installs are part of the Welch Group. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

The Welch Group collects the following data:

  • Personal identification information (Name, email address, job title, phone number, etc.)
  • Business data (via our password protected client portals)

How do we collect your data?

You directly provide The Welch Group with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Sign up and use our password protected customer portals.

The Welch Group may also receive your data indirectly from the following sources:

  • Our partner organisations

How will we use your data?

The Welch Group collects your data so that we can:

  • Process your order, manage your account.
  • Email you with project updates, industry related information, special offers on other products and services we think you might like.

If you agree, The Welch Group will share your data with our partner companies so that they may offer you their products and services.

When The Welch Group processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

The Welch Group securely stores your data at our premises in locked filing cabinets, and on the cloud protected by multi-factor identification accessed via computers located at our premises that are password protected.

The Welch Group will keep your data for two years. Once this time period has expired, we will contact you or delete your digitally stored data and dispose professionally of printed data.

Marketing

The Welch Group would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop The Welch Group from contacting you for marketing purposes or giving your data to other members of the The Welch Group.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

The Welch Group would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access

You have the right to request The Welch Group for copies of your personal data. We may charge you a small fee for this service.

The right to rectification

You have the right to request that The Welch Group correct any information you believe is inaccurate. You also have the right to request The Welch Group to complete information you believe is incomplete.

The right to erasure

You have the right to request that The Welch Group erase your personal data, under certain conditions.

The right to restrict processing

You have the right to request that The Welch Group restrict the processing of your personal data, under certain conditions.

The right to object to processing

You have the right to object to The Welch Group processing of your personal data, under certain conditions.

The right to data portability

You have the right to request that The Welch Group transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Email: info@welchgroup.co.uk

Call us: 01223 843011

Or write to: Welch Group, Moorfield Road, Duxford, Cambridgeshire CB22 4PS

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

The Welch Group uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality

The Welch Group uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising

The Welch Group uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

The Welch Group sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Welch Group website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

The Welch Group keeps its privacy policy under regular review and places any updates on this web page.

This privacy policy was last updated on 10th April 2024.

How to contact us

If you have any questions about The Welch Group’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: info@welchgroup.co.uk

Call us: 01223 843011

Or write to: Welch Group, Moorfield Road, Duxford, Cambridgeshire CB22 4PS

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that The Welch Group has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Email

icocasework@ico.org.uk